Our transformation programme

Our Connect transformation programme is designed to enhance service delivery, improve operational efficiency, and ensure long-term financial sustainability, enabling us to better meet the evolving needs of our 360,000+ residents. By modernising our approach, we are creating a more responsive and effective housing service that delivers real value to our communities.

Over the past year, we have conducted a comprehensive review of key services, including repairs and the management of our homes’ condition. Our focus has been on increasing efficiency while maintaining high-quality service standards and ensuring value for money. This work is central to our commitment to continuous improvement and making a meaningful impact in the lives of our residents.

The programme is also dedicated to strengthening key service areas such as repairs response, lettings, and frontline housing management. By refining our services, enhancing visibility on the frontline, and streamlining our repairs operations, we aim to improve the customer experience and drive financial efficiencies that will secure the organisation’s future while making a tangible difference to our residents’ homes and daily lives.

As we continue to review our operating model, processes, systems, and structures, Connect will drive transformative change across Clarion. Over time, it will reshape the way we work, ensuring our homes and services continue to evolve. This will enable us to maintain our reputation as one of the UK’s leading housing associations while building a stronger, more resilient future for our residents and communities.

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